Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.
ITIL helps you to describes processes, procedures and various tasks and checklists which are not organization-specific and are nor technology-specific, but can be used by an organization or business for establishing integration with the organization’s strategy and also helps to delivering value, and maintaining a level of competency. It allows various organization and businesses to establish a base from which it can plan, implement, and measure. It is used to describe compliance and to also helps you to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by AXELOS (a joint venture between Capita and the UK Cabinet Office). The organizations or businesses that wishes to implement ITIL internally do not require the license that is issued by AXELOS.
Demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Professional certification can create opportunities for such roles as service delivery manager, incident manager, service engineer, and quality consultant.
The target group for the ITIL Intermediate SO Certificate includes, but is not limited to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers and supervisory staff, team leaders, service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.
To be eligible for taking the ITIL Intermediate SO examination, the candidate should take the training with an accredited training organization. Basic IT literacy and approximately two years of IT experience are highly desirable. Applicants should hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination (specifically Chapter 2: Service Management as a Practice).
HOW TO BECOME ITIL INTERMEDIATE SO CERTIFIED?
To be eligible for taking ITIL® Intermediate SO examination, the candidate must fulfill the following requirements:
- Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course.
- A basic IT literacy and approximately two years IT experience are highly desirable.
- Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
- It is also recommended that candidates complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service Management as a Practice.
Que:1 Are there provisions for extra time allowed if English is not my native language?
Ans: Yes, candidates taking the exam in a language other than their mother tongue have a maximum of 120 minutes to complete the exam., They are also allowed to use a dictionary.
Que:2 What is the exam format for this course?
Ans: The exam format is as follows:
- Multiple choice exam
- 8 questions per page
- Duration of 90 minutes
- Closed book format
- 28 correctly-answered questions out of 40 required to pass (70%)
Que:3 How does Plinth Learning assure that the material and the training delivered are effective?
Ans: Our certification training is designed for you to pass the exams on your first attempt. With a hands-on learning approach and Global Learning Framework, the training not only gives you the confidence to pass the exam, but also helps you retain knowledge beyond the exam.
Que:4 Are there any prerequisite certificates to be obtained before applying for the course?
Ans: Candidates appearing for the course must hold:
- Earlier ITIL (V2) Foundation plus Foundation Bridge
- ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Que:5 Are any electronics allowed during the exam?
Ans: No, electronic equipment is not allowed during the exam.