ITIL Foundation

ITIL Foundation



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ITIL stands for information technology infrastructure library that refers to a set of detailed practices for the IT service management also known as ITSM that focuses on arranging the IT services to meet the needs of the businesses.

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

ITIL lifestyle consists of 5 different stages:

  • ITIL services strategy
  • ITIL service design
  • ITIL service transition
  • ITIL service operation
  • ITIL Continual Service Improvement


ITIL is very flexible, versatile and scalable which makes an IT department implements.

ITIL foundation includes:

  • Prepare for and pass the ITIL Foundation certification exam.
  • Identify opportunities to develop IT processes using guidelines.
  • Interact with the IT teams using the terminologies.
  • Explore IT services management processes.
  • It helps to recognize the importance of IT and business integration.



This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career. To take the ITIL 4 Foundation Certification exam, no prerequisite is required.


The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.


Que:1 What are the course objectives?
Ans:The IT Expert Suite certification training tests a candidate’s knowledge across all the areas of ITIL. ITIL qualifications set international benchmarks of quality for IT professionals all over the world. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

With this program, you will learn how the largest and fastest-growing industries have designed service strategies to fuel their growth. The IT Expert certificate is awarded to those IT professionals who have developed advanced knowledge in the ITIL framework and ITIL best practices to improve IT service delivery and performance for their IT organizations.

Que:2 Why become an IT Service Expert?
Certified professionals in the IT field are in constant demand worldwide and typically earn 40% more than their non-certified peers. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The IT Expert certification gives you the critical skillsets you’ll need in the ever-evolving world of IT.

Ques:3 Who should take this course?
The target audience for IT Service Expert includes:

  • IT consultants
  • IT audit managers
  • IT security managers
  • Configuration Manager
  • Availability Manager
  • Business Continuity Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

Que:4 How do I become an ITIL expert?
Candidates must earn two credits from the ITIL Foundation, 17 credits from the Intermediates and five credits from MALC to become an ITIL Expert.


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